Have a question about our service? Need more info on an auction? ALL support is handled via email! We have a heap of information about our service, including frequently asked questions, on our help page. If you have a query, check this page first, chances are the info is there waiting for you. If you need to make contact with us, please send us an email to: Ensure that you state: Your Import Monster signin email address If your query is regarding an auction, a link (URL) to the auction If your query is regarding an order / won auction, the order number

We aim to respond to all enquiries within an hour between 8am and 10pm AEST Mon-Fri, and 10am - 6pm Weekends   public holidays.

Street:
Import Monster Pty. Ltd.
Factory 15, 100 New Street
Ringwood VIC 3134
03 9008 0031
Please note that all support is provided via email. Please only call us if you are unable to email us. There are staff monitoring the email address in both Japan and Australia, from morning through to night, however there is not always staff available to answer the phone, especially after hours & on weekends. If you *must* speak to us via phone, email us asking for a return call.

Postal:
PO BOX 455
Blackburn VIC 3130