Import Monster Account Balance Help
About your account balance
All deposits, charges and refunds operate via your Import Monster account balance. So when we require a deposit, charge you upon winning an auction, or need to adjust freight figures, we debit or credit your Import Monster account balance.
To facilitate bidding, you will need to 'add funds' to your Import Monster balance. Any funds in your Import Monster balance are held in trust until you make a purchase via our web site. Funds left in an Import Monster account do not expire.
You can keep track of the funds you have added or removed from your Import Monster account by looking at the 'balance transfer history' on your 'my account' page, accessible by clicking the 'my account' link on any Import Monster page. This list will show all payments to and from your Import Monster balance.
When a deposit is taken for a bid, or the funds for winning an auction are deducted from your Import Monster balance, this activity appears under the 'bid history' table on your 'my account' page. This table will also show you any returned deposits, freight adjustments or any other items relating to an order or bid which effects your Import Monster balance.
How to I add funds?
To add funds to your Import Monster account, you can use the 'add funds' link which appears in the top right corner of every Import Monster page.
Depending on your location, some or all of the following methods are available to add funds to your Import Monster account:
This is an instantaneous method of adding funds to your Import Monster balance. You enter your credit card into the secure payment page on our site, and we process the payment on the spot. You are notified if the transaction is successful or not. Your card details are not stored, so if you wish to add additional funds you will need to enter your card number again.
This is an instantaneous method of adding funds to your Import Monster balance. Once you have instructed us how much you wish to add to your Import Monster, you are redirected to Paypal's website, where you can log in to your Paypal account, select the account you wish to pay from, then return to Import Monster having adding the funds.
Australian residents can choose to add funds via zapping the money in to our bank account, via your Internet Banking facility. You use the 'add funds' link to notify Import Monster that you will be making a transfer into our account. We will provide you with our banking details, and a unique reference number to place in the comments field of the transfer. We will not credit the funds into your Import Monster account until they clear in our account, depending on your financial institution and the date / time of your payment, this can take 2-3 business days. So this method is not ideal if you need to add funds to make a quick bid.
CASH DEPOSIT - BRANCH:
Australian residents can choose to add funds via a branch deposit at any ANZ bank. You use the 'add funds' link to notify Import Monster that you will be making a branch deposit into our account. We will provide you with our banking details, and a unique reference number togive to the teller. We check off payments every weekday morning, so your deposit will usually be credited to your Import Monster balance the following business day. If you are in a rush to bid, send us an email to notify us of your deposit amount and we will endeavour to credit the funds the same day. This method is not ideal if you need to add funds to make a quick bid, especially after hours.
CASH DEPOSIT - IN PERSON:
If you are in Melbourne, you can drop cash off to our head office. We will instantly credit these funds to your Import Monster account, however this can only be done during business hours.
How do I withdraw funds?
You are welcome to withdraw funds from your Import Monster account at any time. Perhaps you added funds but did not place a bid. You may have placed a bid, but were outbid.
If you are currently winning an auction, or have won an auction and are waiting on delivery, we suggest you leave SOME funds in your Import Monster account, to allow for any potential freight adjustments. If a freight adjustment occurs which results in your account going into arrears (a negative figure) then your item will not be shipped until your account is brought up to date. So having funds in your account usually ensures this will not happen, which gets you your item as quickly as possible!
We process refunds 3 times a week, Monday, Wednesday & Friday evenings. To request a refund, contact us via email (see our contact page) and specify which payment you want refunded, and the amount.
Funds are returned via the method they were paid originally:
Your funds are refunded back to the card you paid with originally, inclusive of any surcharge. Payments can be refunded in part or in full.
Paypal payments which are less than 60 days old can be refunded in full inclusive of any surcharge. Paypal will not allow payments older than 60 days can be refunded in part or in full, however any surcharge that was applicable at the time is not returned.
Payments which were made via internet banking can be returned into your nominated account.