How can I contact Import Monster? - Support & Knowledgebase

08 Sep 2010

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	How can I contact Import Monster?

Solution There are different methods of contacting Import Monster depending on the the nature of your enquiry...

Auction Support:

item translations
shipping categories or timeframes
changing order details such as delivery addresses, delivery methods, etc.
anything to do with our auction purchasing service

Is all handled via email. Please send an email to support@importmonster.com.au and one of our team will get back to you ASAP. Our team is available via email from 8am through to 8pm Monday to Friday, and 9am to 6pm Saturday. Within these hours, your question will usually be responded to within 1 hour. Limited support is available outside of these hours, which basically means that there are staff monitoring the email account, however on a less fequent basis!

Car Importing & Australian retail shop:

enquiries about importing a car
customers who have signed an importing agreement
customers who have a car currently being imported by Import Monster
enquiries about items on our Australian online shop
enquiries about delivery of items from our online shop

Where possible we ask that you email sales@importmonster.com.au, however you can always call us, or drop in to see us. Our office hours are 10am to 6pm Monday to Friday, and 9am to 12pm Saturday, so during these hours our phones are staffed, and somebody will usually be in the office if you want to visit. If you do plan on coming to our office, we suggest you notify us to ensure staff are available.

Phone Numbers:

Import Monster can be contacted via phone on 03 9008 0031 for those of you on the East, or 08 6365 6012 for those of you on the West!

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Created On:

10 May 2009 03:43 PM

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